BERAWA
Returns & exchanges
Love it or return it within the return window.
Our policy Unworn items with original tags can be returned or exchanged within 14 days of delivery.
Hygiene items For hygiene reasons, underwear and socks can only be returned if faulty or not what you ordered.
How to return - Sign in and open the order under My account → Orders. - Choose Return items, the pieces and the reason. - We'll confirm and arrange the return.
Refunds are sent to the M-Pesa number that paid once the items are received and checked. Faulty items are always covered, in line with Kenyan consumer protection law.